Advantage Catering Equipment Complaints Proceedure
Our commitment to customers

We aim to ensure that:

•Making a complaint is as easy as possible
•We treat your complaint seriously
•We deal with your complaint promptly and in confidence
•We learn from complaints and use them to review and improve our service

What is a complaint?
A complaint is when you tell us you are not happy about the service we provide.
It can be about anything and could include

•When we do not deliver a service on time
•When we give you the wrong information
•When you receive a poor quality service
•When you have a problem with a member of staff

How to make a complaint
If you wish to make a complaint you can contact our Customer Services Team in any of the ways listed below.

By email:
sales@advantagecateringequipment.co.uk

In writing:
Advantage Catering Equipment
Unit 2 Manley Close
Dover
Kent
CT16 3NA

By phone:
Customer Services Team on 0844 800 1282

By fax:
Customer Services team on 0871 528 9182