Normally Yes.
If you are too far for our own engineers to attend we have built up a network of trusted engineers, throughout the UK who we can either instruct on your behalf or ask that they contact your direct.

If you suspect that the contents may have been damaged during transit ask the driver to wait whilst you inspect the goods.

If he will not wait - reject the goods.

If the goods are damaged sign the drivers delivery note to that effect but we must be contacted imediately as many carriers will not accept claims against them for deliveries made once 24 hours has passed. 
Carriers documents signed as unchecked is not acceptable and may affect any claim.

Buying a product with a parts and labour warranty 

For many products an extended warranty is available for further peace of mind however most manufacturer's will insist that this is requested at the time the machine is purchased.

What is covered… All repairs required resulting from breakdown within the warranty period, not caused by reasons listed below.
Repair will either be carried by either our own engineers or the manufacturer’s representative, whichever is quickest and most convenient.

What is not covered… Any costs arising from an engineers visit identifying the cause of failure to be incorrect installation, miss operation, negligence, insufficient cleaning, incorrect programming, limescale buildup, adjustments and consumables.

Unlesss otherwise stated the warranty will be the manufacturer's so you are at liberty to contact them with any issues, however as our customer we consider it our job to help you solve these issues as quickly and efficiently as possible. 

Whilst our business is geared towards the hospitality industry, we are happy to accept orders from members of the public who are keen to take advantage of our trade prices and catering quality products.

Buying a product with a parts only warranty is a choice often made for the following reasons

• Some businesses have their own competent maintainers, that are capable of dealing with any issues that my occur with the machine so a parts only warranty is preferred.
• Others may just want to take advantage of this being the lowest price that the machine can be purchased for.
• Some products have a far lower risk of mechanical failure than others so a parts only warranty may suffice.

You should be aware of the limitations of this type of warranty:

What is covered…. Parts that suffer a mechanical failure within the warranty term are covered under warranty.
Any time spent by our authorised engineers for replacement of these parts is not.
You are liable for any labour costs arising from an engineer’s visit after installation, including diagnostic and repair visits within the warranty period.

In the event of a fault developing you may instruct your own repairer, or call us on 02083 10 20 20.
As an authorised agent we can send our own engineer at our published rates or ask the manufacturer to deal with your machine breakdown.
In either case, a callout payment will be required in advance of a visit with your agreement that any subsequent labour costs will be covered by you.
Rates are available on request.
If you instruct your own repairer you will be required to keep any faulty parts identified, and if necessary return them to us at your own cost, for either replacement or refund.

What is not covered...Parts needing replacement due to incorrect installation, miss operation, negligence, insufficient cleaning, programming, limescale buildup adjustments and consumables.

Unlesss otherwise stated the warranty will be the manufacturer's so you are at liberty to contact them with any issues, however as our customer we consider it our job to help you solve these issues as quickly and efficiently as possible. 

We may be able to help. Please call our service line 02083 10 20 20 as soon as the fault is discovered and our engineers will take the details, and discus the options available.
If it is decided that a service call is neccessary we will clearly explain our callout and repair rates then ask you to complete the document below and return it to us
either by
email to service@advantagecateringequipment.co.uk  
or
fax to 0871 528 9182

Service request form as a PDF

Service request form as an image

Please call our service line 02083 10 20 20 as soon as the fault is discovered and our engineers will take the details, and in many cases be able to offer a solution over the phone.
If it is decided that a service call is neccessary you will be required to complete the document below and return it to us 
either by email to service@advantagecateringequipment.co.uk  
or fax to 0871 528 9182

Service request form as a PDF

Service request form as an image

Generally No. Many carriers are now stipulating that their drivers will carry out 'pavement drops' only and that they are under no obligation to enter your premises (and are often not insured to do so ).

Drivers will not help with unpacking, removal of packaging materials or installation - If this service is required let us know and we will help.

Please take this into consideration, especially when ordering many of the heavier items available.

If you are at all concerned about the timing on your delivery please call 0844 800 1282.
Remember that standard delivery is 2-3 days and weekends will affect this.
We use a few carriers some of which can deliver upto 6pm but our standing instruction to them is to call in advance.

All transactions completed through the website will automatically generate a printable Vat invoice which will be sent to the email address entered during the checkout process.

If for any reason this is not received or you are unable to print please contact us at sales@advantagecateringequipment.co.uk and one will be posted immediately.

Any transactions completed over the phone will result in a paper invoice being posted within a few days.

Most items will be disptached same day for a standard delivery of 2-3 days.
A guide wil more detail can be found here