Buying a product with a parts and labour warranty 

Products that have a parts and labour warranty included in the purchase price will be clearly indicated alomg with the length of the warranty, which starts from the date delivered.

For many products an extended warranty is available for further peace of mind however most manufacturer's will insist that this is requested at the time the machine is purchased.

What is covered… All repairs required resulting from breakdown within the warranty period, not caused by reasons listed below.
Repair will either be carried by either our own engineers or the manufacturer’s representative, whichever is quickest and most convenient.

What is not covered… Any costs arising from an engineers visit identifying the cause of failure to be incorrect installation, miss operation, negligence, insufficient cleaning, incorrect programming, limescale buildup, adjustments and consumables.

Unlesss otherwise stated the warranty will be the manufacturer's so you are at liberty to contact them with any issues, however as our customer we consider it our job to help you solve these issues as quickly and efficiently as possible. 

Many of the items we sell are not suitable for unskilled installation therefore if it is suspected that this is the cause of the fault we may ask for proof of professional involvement during installation.

If you have issues within the warranty period please contact our service department as follows

email to service@advantage-catering-equipment.co.uk  
or fax to 0871 528 9182

Please call or email first but if a service call is required we may ask you to complete and return the following document.

Service request form that can be completed online

Service request form as a PDF if you prefer to fax back

Service request form as an image if you prefer to fax back