Buying a product with a parts only warranty is a choice often made for the following reasons

• Some businesses have their own competent maintainers, that are capable of dealing with any issues that my occur with the machine so a parts only warranty is preferred.
• Others may just want to take advantage of this being the lowest price that the machine can be purchased for.
• Some products have a far lower risk of mechanical failure than others so a parts only warranty may suffice.

You should be aware of the limitations of this type of warranty:

What is covered…. Parts that suffer a mechanical failure within the warranty term are covered under warranty.

Any time spent by our authorised engineers for replacement of these parts is not.
You are liable for any labour costs arising from an engineer’s visit after installation, including diagnostic and repair visits within the warranty period.

In the event of a fault developing you may instruct your own repairer, or call us on 02083 10 20 20.

As an authorised agent we can send our own engineer at our published rates or ask the manufacturer to deal with your machine breakdown.
In either case, a callout payment will be required in advance of a visit with your agreement that any subsequent labour costs will be covered by you.
Rates are available on request.
If you instruct your own repairer you will be required to keep any faulty parts identified, and if necessary return them to us at your own cost, for either replacement or refund.

What is not covered...Parts needing replacement due to incorrect installation, miss operation, negligence, insufficient cleaning, programming, limescale buildup adjustments and consumables.

Unlesss otherwise stated the warranty will be the manufacturer's so you are at liberty to contact them with any issues, however as our customer we consider it our job to help you solve these issues as quickly and efficiently as possible. 

Many of the items we sell are not suitable for unskilled installation therefore if it is suspected that this is the cause of the fault we may ask for proof of professional involvement during installation.

If you have issues within the warranty period please contact our service department as follows

email to service@advantage-catering-equipment.co.uk  
or fax to 0871 528 9182

Please call or email first but if a service call is required we may ask you to complete and return the following document.