Buying a product with a parts and labour warranty


Products that have a parts and labour warranty included in the purchase price will be clearly indicated along with the length of the warranty, which starts from the date delivered.

Your sales invoice will detail the type and length of warranty
 
For many products an extended warranty is available for further peace of mind however most manufacturer's will insist that this is purchased at the time the machine is ordered.
 
What is covered… All repairs required resulting from breakdown within the warranty period, not caused by reasons listed below.
Repair will either be carried by either our own engineers or the manufacturer’s representative, whichever is quickest and most convenient.
 
What is not covered… Any costs arising from an engineers visit identifying the cause of failure to be incorrect installation, miss operation, negligence, insufficient cleaning, incorrect programming, limescale buildup, adjustments and consumables.
 
Unlesss otherwise stated the warranty will be the manufacturer's so you are at liberty to contact them with any issues, however as our customer we consider it our job to help you solve these issues as quickly and efficiently as possible.
 
Many of the items we sell are not suitable for unskilled installation, espcially those using gas, therefore if it is suspected that this is the cause of the fault we may ask for proof of professional involvement during installation.

What to do if you have a problem...Check the obvious first, has anyone turned off the water or power?
If you are satisfied that the machine has developed a faut then complete the form below.


Buying a product with a parts only warranty
 


Products that have a parts only warranty included in the purchase price will be clearly indicated along with the length of the warranty, which starts from the date delivered.

Your sales invoice will detail the type and length of warranty

Buying with a parts only warranty is a choice often made for the following reasons

  • Some businesses have their own competent maintainers, that are capable of dealing with any issues that my occur with the machine so a parts only warranty is preferred.
  • Others may just want to take advantage of this being the lowest price that the machine can be purchased for
  • Some products have a far lower risk of mechanical failure than others so a parts only warranty may suffice.
  • A common misconception is that all products should have a parts and labour warranty. Whilst this is the case for consumer law the same is not true for business to business transactions and is personal choice for the buyer. 

You should be aware of the limitations of this type of warranty:

What is covered…. Parts that suffer a mechanical failure within the warranty term are covered under warranty.
 
What is not covered...Parts needing replacement due to incorrect installation, miss operation, negligence, insufficient cleaning, programming, limescale buildup adjustments and consumables.
You are liable for any labour costs arising from an engineer’s visit after installation, including diagnostic and repair visits within the warranty period.

What to do if you have a problem...
Check the obvious first, has anyone turned off the water or power?
If you are satisfied that the machine has developed a fault then you should instruct your own local repairer.
Should they discover any parts need raplacing then contact us and they will be sent to you for your repairer to replace.
Please keep any faulty parts identified, as often manufacturers require them returned for testing and product improvement.


Buying a product with return to base warranty


Products that have a return to base warranty included in the purchase price will be clearly indicated along with the length of the warranty, which starts from the date delivered.

Your sales invoice will detail the type and length of warranty

Some smaller pieces of equipment are repaired back at the manufacturers depot, please call us for returns instructions.

To discuss your warranty needs, please Click Here.

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