Complaints
Advantage Catering Equipment Ltd Complaints Proceedure
We aim to ensure that:
- Making a complaint is as easy as possible
- We treat your complaint seriously
- We deal with your complaint promptly and in confidence
- We learn from complaints and use them to review and improve our service
What is a complaint?
A complaint is when you tell us you are not happy about the service we provide.
It can be about anything and could include
- When we do not deliver a service on time
- When we give you the wrong information
- When you receive a poor quality service
- When you have a problem with a member of staff
How to make a complaint
If you wish to make a complaint you can contact our Customer Services Team in any of the ways listed below.
By email:
sales@advantagecateringequipment.co.uk
In writing:
Unit 12 Shorncliffe Industrial Estate
North Close
Folkestone
Kent
CT16 3NA
By phone:
Customer Services Team on 01304 827272
By fax:
Customer Services team on 0871 528 9182
What happens next?
- Receipt of your complaint will be acknowledged within one working day
- All relevant information will be collected before any reply is made
- A manager will investigate your complaint at the earliest opportunity and aim to send you a full response within 7 working days
- If the complaint is complex we may need some time to investigate so we will write of call to let you know if there are any delays
- If your complaint is upheld we will offer an explanation and an apology, then we will take any actions needed to solve the problem fully