Deliveries & Returns

Common delivery questions
Will the item fit through the door?
You should consider the route all the way from the pavement to where the machine will be sited.
Will the delivery driver help?
Generally items are delivered by National couriers who will help you into the premises with the equipment but are not obliged to assist further, and in some cases are not insured to enter the premises further.
Is extra help available with the delivery?
If you know in advance that moving the item within your premises may be difficult then please contact us as often a positioning service is available.
What if there are steps?
You should advise us at the time of purchase of any obstacle likely to cause delivery difficulties.
On Receipt
As an absolute minimum you should check the package for any signs of damage in transit whilst the driver is still there.
If packaging appears damaged ask the driver to wait whilst you check the contents - if they will not wait sign the delivery note to that effect or refuse the delivery.

Occasionally items are damaged in transit – it is most important that any visible damage is reported immediately as couriers will often not entertain a claim for damage discovered over 48 hours after delivery.

Signing a delivery note as unchecked is OK but you are still obliged to unpack and check within 48 hours.

Sometimes packaging may show signs of likely damage – taking a photo then un-packaging is good advice.

Is there another problem with the equipment?
Sometimes even new equipment may appear to be faulty – just call us on 01304 827272
Free standard delivery
Applies to all items over £100 and will normally be 2 - 3 working days including the day ordered and delivered to the adress only.

As a guide
Day Ordered Day Delivered
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Monday
Friday Tuesday
Saturday Tuesday
Sunday Tuesday

Bank holidays will have an effect on your delivery date.
Orders under £100 will be subject to a £9.95 delivery charge and will be delivered according to the schedule above.

Same day delivery
We are also able to offer a same day delivery service for those items that are urgently required.

As this is a fairly costly service, but for some customers essential to the efficient running of their business that they receive their order urgently, we do not place a mark up on the cost of delivery.

Costs are calculated at a per mile rate from the pick up point (often the manufacturers factory) to the customer location.
Once costs are agreed pickups are normally carried out within the hour.

Other delivery options

Saturday Delivery - Can be arranged but our carriers will charge a premium. Please call to enquire if needed.
Timed Delivery - If a specific delivery time is required this is often available, yet again we are charged a premium for this service so please ring if required.
Remote areas- We often deliver to these locations but do have to charge a premium.
Includes Scottish Highlands, Northern Ireland, Isle of Man, and Isle of Wight.
An extra day on the delivery time is usual for these locations,
International - Our carriers are experienced international carriers. Please call or email your requirements and location and a quote will be returned promptly.

Stock availability
All delivery times are dependant on stock being available and because of this we canot guarrantee delivery times for any item.

We will always inform you immediately of any delay.

Equipment returns

We will accept any unwanted items, for return provided we are informed within 48 hours of delivery and that they are unused and in any original packaging. Goods should then be returned to us within 7 days.
Because of the costs a customer may suffer by choosing to return a product we are always happy to spend as much time as you need to ensure that you make the correct choices before making your purchase.

Items will be returned at the buyers expense and following an inspection a refund to your original payment method less our original delivery, and any subsequent collection costs and up to 25% restocking fee.

Any orders where payment has been made and the order subsequently cancelled prior to dispatch may lead to costs being incurred if the original payment involved a credit card as card merchant services generally charge 2-3% to handle the transaction.
These costs will be clearly detailed on any credit note we may send to you.