Deliveries & Returns

We want your equipment to arrive safely, on time and without hassle. This page explains how delivery works, the timings and options available, and how returns are handled. If you have a question that is not covered here, see our FAQs or call us on 01304 827272.

When will my items be delivered?

• Most in-stock items are delivered within 2 to 3 working days, and many qualify for next working day delivery depending on the item and the time the order is placed.
• Larger items may take 2 to 5 working days.
• Fabricated items, such as stainless steel tables, shelving and sinks, are made to order and usually take 2 to 3 weeks. Made-to-order items cannot be returned unless faulty.
• Delivery companies may not call or book in advance. Many will try to make contact, but this is not guaranteed.
• Deliveries usually take place between 8:00am and 6:00pm, so please make sure someone is available to sign for and check the order.
• If you need a more accurate delivery window, contact us and we will do our best to help.

Will the item fit through the door?

• Check all access points, from the pavement to the final location.
• Measure the item dimensions and your doorways before ordering.
• Failed deliveries due to size or access issues may incur a charge of up to 25% of the order value.

Will the delivery driver help?

• Items are usually delivered by national couriers.
• Drivers may help move equipment into your premises but are not obliged to, and may not be insured to go beyond certain areas.

Is extra help available?

• If you expect difficulty moving the item indoors, please contact us in advance.
• A positioning service may be available for an additional charge.

What if there are steps or obstacles?

• Tell us at the time of purchase about any potential delivery challenges.
• Make sure there is enough space, and enough people available, to receive the equipment safely.

On receipt of your order

1. Check the packaging for damage while the driver is present.
2. If damage is visible, ask the driver to wait while you inspect the contents.
3. If the driver cannot wait, note the damage on the delivery note or refuse the delivery.
4. Report any damage to us within 24 hours of delivery.
5. Even if you sign the delivery note as unchecked, unpack and check within 24 hours.
6. Take photos of any damaged packaging for reference and insurance claims.

If equipment appears faulty, contact us immediately on 01304 827272.

Standard delivery details

• Standard delivery costs £9.95 ex VAT.
• Free delivery on orders over £500 ex VAT.
• Bank holidays can affect delivery times.
• Delivery times depend on stock availability, and we will notify you straight away of any delay.

Other delivery options

• Saturday delivery: available at a premium. Contact us to arrange.
• Timed delivery: specific time slots can be arranged for a premium charge.
• Remote areas: including the Scottish Highlands, Northern Ireland, the Isle of Man, the Isle of Wight and the Channel Islands. Extra charges and longer delivery times may apply.

Returns

Business customers

• Contact us within 24 hours of delivery to arrange a return. Items must be unused and in their original packaging.
• Once we have agreed the return, the items must reach us within 7 days of delivery, at your cost.
• Refunds are made to the original payment method, less the original delivery cost.
• Where the manufacturer or supplier charges a restocking fee, typically up to 25%, this is passed on.
• Orders cancelled before dispatch may incur card merchant fees of 2 to 3%, which we will detail clearly.

Consumers buying for personal use, not for a business

• You can cancel within 14 days of receiving your order. Tell us in writing, then send the items back within 14 days of telling us.
• We refund the item price and the standard delivery cost to the original payment method within 14 days of receiving the items back.
• You pay the cost of returning the items, unless they are faulty or not as described.
• Items should be returned in their original packaging. We may reduce the refund if the items have lost value through handling beyond what was needed to check them.
• Made-to-order items cannot be cancelled or returned unless faulty.
• This does not affect your statutory rights.

Full terms are set out in our Terms of Business.

Key points

1. Measure access routes and doorways before ordering.
2. Be available to sign for and inspect deliveries.
3. Report any damage within 24 hours of delivery.
4. Contact us for extra help, timed delivery, or special requirements.
5. Check stock availability and lead times before placing large orders.