Ordering Advice

If you are unsure about a choice, or have questions about any machine's features, please ask us. We would much rather spend time helping you make an informed decision now than troubleshoot problems later.

Each type of equipment has its own considerations. Here is a brief guide to help you get started.

Equipment that uses water

For machines that rely on water, water quality matters:

  • In hard water areas, limescale can damage equipment and affect performance.
  • A water treatment system is essential to protect your machine.
  • We can advise on and supply suitable water treatment solutions.

Equipment that uses gas

Gas-powered equipment requires professional installation for safety and warranty compliance:

  • A Gas Safe registered commercial engineer must carry out the installation.
  • Manufacturers often require professional installation as a condition of the warranty.
  • Correct installation ensures safety, efficiency and long-term reliability.

Equipment that uses electricity

For electrically powered machines:

  • A competent person should install the machine safely.
  • Make sure the wiring and fuses at your premises are correctly rated.
  • Complete earth bonding where required to comply with safety standards.

Refrigeration equipment

For refrigerators, freezers and display units:

  • Allow units to stand for 24 hours before switching on, to let the compressor oils settle after transport.
  • Items such as serve-overs or multidecks may require partial self-assembly, as glass components are often packaged separately for safe delivery.

Delivery considerations

When planning delivery:

  • Many carriers only provide pavement delivery, as their insurance may not cover entering customer premises.
  • Large or heavy items need extra care, particularly where stairs or obstacles are involved.
  • Always measure doorways and access points before ordering to make sure the equipment fits safely.

Key points

  1. Ask questions. It saves time and prevents problems later.
  2. Use professional installation for gas and electrical equipment.
  3. Protect machines with water treatment where necessary.
  4. Follow manufacturer guidelines for refrigeration and assembly.
  5. Plan deliveries carefully: measure access points and arrange help for heavy items.

For delivery timings and returns, see our Deliveries and Returns page. For common questions, see our FAQs.