Ordering Advice

⚠️ Choosing the Right Equipment: Expert Advice

If you’re unsure about making a choice or have questions about any machine features, please ask us.

We much prefer to spend time helping you make an informed decision now than troubleshooting problems later.

Each type of equipment has its own considerations. Here’s a brief guide to help you get started.

💧 Equipment That Uses Water

For machines that rely on water, it’s important to consider water quality:

  • In hard water areas, limescale can damage equipment and affect performance.

  • A water treatment system is essential to protect your machine.

  • We can advise on and supply suitable water treatment solutions.

🔥 Equipment That Uses Gas

Gas-powered equipment requires professional installation for safety and warranty compliance:

  • A Gas Safe registered commercial engineer must carry out installation.

  • Manufacturers often require professional installation as a condition of the warranty.

  • Correct installation ensures safety, efficiency, and long-term reliability.

⚡ Equipment That Uses Electricity

For electrically powered machines:

  • A competent person should install the machine safely.

  • Ensure wiring and fuses at your premises are correctly rated.

  • Complete earth bonding where required to comply with safety standards.

❄️ Refrigeration Equipment

For refrigerators, freezers, and display units:

  • Allow units to sit for 24 hours before switching on to let compressor oils settle after transport.

  • Items like serve-overs or multidecks may require partial self-assembly, as glass components are often packaged separately for safe delivery.

🚚 Delivery Considerations

When planning delivery:

  • Many carriers only provide pavement delivery, as their insurance may not cover entering customer premises.

  • Large or heavy items require extra care, particularly if stairs or obstacles are involved.

  • Always measure doorways and access points before ordering to ensure equipment fits safely.

📌 Key Takeaways

  1. Ask questions — it saves time and prevents problems later.

  2. Use professional installation for gas and electrical equipment.

  3. Protect machines with water treatment systems where necessary.

  4. Follow manufacturer guidelines for refrigeration and assembly.

  5. Plan deliveries carefully — measure access points and consider help for heavy items.