Frequently Asked Questions

Answers to the questions we are asked most often about ordering, delivery, installation, servicing and leasing. If your question is not covered here, call us on 01304 827272 or email sales@advantagecateringequipment.co.uk.

Are your prices inclusive of VAT?

Prices on the website are shown excluding VAT. VAT at the current UK rate is added at checkout, so the total you pay includes VAT. If you need a formal quotation showing the VAT breakdown, contact the sales team.

How much does delivery cost?

Standard delivery is £9.95 ex VAT. Deliveries to remote areas, including the Scottish Highlands, Northern Ireland, the Isle of Man, the Isle of Wight and the Channel Islands, may carry a surcharge and take longer. Saturday delivery, timed delivery and a positioning service are available at a premium, so let us know if you need one.

How quickly will I receive my order?

Most in-stock items arrive within 2 to 3 working days, and many qualify for next working day delivery depending on the item and the time the order is placed. Larger items can take 2 to 5 working days. Fabricated items, such as stainless steel tables, shelving and sinks, are made to order and usually take 2 to 3 weeks. Delivery times depend on stock, and we will tell you straight away if anything is likely to be delayed.

What should I do when my order arrives?

Check the packaging for damage while the driver is present and, if you can, unpack and inspect the contents. If there is visible damage, note it on the delivery note or refuse the delivery. Report any damage or fault immediately, and within 48 hours at the latest, as most couriers will not accept claims after that. Photos of any damaged packaging help with insurance claims. If equipment appears faulty, contact us at once on 01304 827272.

Can I return an item?

Contact us within 48 hours of delivery to arrange a return. Items must be unused and in their original packaging, and returned within 7 days at your cost. Refunds are made to the original payment method, less the original delivery cost. Where the manufacturer or supplier charges a restocking fee, typically up to 25%, this is passed on. Special-order and made-to-order items may not be returnable. Full details are in our Terms of Business and on the Deliveries and Returns page.

What warranty do your products come with?

Warranty cover varies by product and is provided by the manufacturer. The length and type of cover, for example parts, labour, or return to base, are shown on the product page. To keep cover valid, equipment should be installed correctly and, where required, serviced at least annually by a qualified engineer, as set out in our Terms of Business.

Do you install equipment?

Yes. We design, supply, install and commission commercial kitchens, including gas connection by Gas Safe registered engineers and refrigeration work under F-Gas certification. We cover Kent and the South East, and we take on larger projects further afield by arrangement. Contact us with your site details and we will talk it through.

Do you service and repair equipment?

Yes. We have an in-house service team and can service and repair commercial catering and refrigeration equipment, including kit we did not supply. Contact us to arrange a visit or to set up a planned maintenance schedule.

Can I lease equipment instead of buying outright?

Yes. Leasing spreads the cost of equipment over fixed monthly payments and can be tax-efficient for businesses. We are authorised and regulated by the Financial Conduct Authority, FCA Reference Number 732004. See our Leasing page or contact the sales team for a tailored proposal.

How can I pay?

We accept major credit and debit cards online. Payment by bank transfer can be arranged on request, and leasing or finance is available on eligible orders.

Do you offer trade or credit accounts?

We work with businesses of every size, from single sites to large operators. Account and purchase-order arrangements can be discussed with our sales team on a case-by-case basis. Contact us to talk through what suits your business.

Can I get a quote or speak to someone?

Yes. Call 01304 827272 or email sales@advantagecateringequipment.co.uk. For larger projects, or equipment that needs a site survey, ask for a tailored quote and one of the team will help.