Frequently Asked Questions
Can I get technical advice from you on an item I own?
All customers, having purchased any product from Advantage Catering Equipment Ltd or Warewashers can obtain free technical help on their product not just during the warranty period but for the entire time that they own the item. If your technical question is not urgent or requires a detailed explanation, an email, with pictures, may help explain your problem and enable us to find a solution quicker. Contact firstname.lastname@example.org detailing your enquiry. If you need to arrange a warranty repair please have your product details and invoice number to hand before you contact us.
Can you install the equipment?
Normally Yes.If you are in an area not covered by our engineering team we can subcontact to one of a network of trusted engineers throughout the UK who we can either instruct on your behalf or ask that they contact your direct.We are fully insured, members of CEDA and approved by both Safe Contractor and WRAS.
Do you supply to the general public or are you trade only?
Whilst our business is geared towards the hospitality industry, we are happy to accept orders from members of the public who are keen to take advantage of our trade prices and catering quality products.Some of our products are sold with a parts only warranty. As a consumer you would have to purchase the optional labour warranty available so that we can meet your consumer rights conditions.Please be aware that as most buisinesses are VAT registsted we display our prices as Ex Vat by dafault.
Why should I purchase from Advantage or Warewashers?
We like to think we do things different. Our sales team are always happy to spend as much time as is needed to ensure that the equipment you choose is correct for your business needs. As authorised distributors for many major brands we have access to the latest information and training to ensure we give the best advice. If we dont know the answer we will not guess but find out and get back to you. We take time and care processing orders and belive that attention to detail is very important. To ensure that we keep our high standard we will often carry out follow up calls to make sure all is well. Occasionally things will go wrong - what is most important here is 'keeping the customer informed'. We will always try to reslove issues in a fair and efficient manner.