Instanta invest in the latest technology with much of their production utilising CNC machining centres, punch-presses, folding equipment, automatic placement in electronics manufacture and mechanical handling equipment. However, their products are still “hand-made” as such, and human labour is still very much a critical part of the manufacturing process. Despite competition from cheap imports, Instanta have continued to succeed through a combination of innovation, high quality, service and value for money. Infrastructure to support their products and designs include BSI approved Quality management System to ISO 9001 through which they measure and monitor their despatch-on-time performance, quality and product reliability.